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Help Center

Contact our team or browse answers to the moct common questions about photos, payments, and others.

Get expert help for a seamless photo-making process

Need help or have questions about the PhotoGov.net service? Our friendly Support team is here to assist you with any issues you may experience while using our online photo tool. Feel free to reach out anytime.

Every request is handled by a qualified specialist with direct experience in the area of your inquiry — from photo preparation and technical adjustments to payment, downloads, or country-specific compliance advice.

How to Contact Us

Support Request Form

Submit a ticket through the website form. Include a clear subject line, a short description of the issue, and screenshots.

-Select-

Example: best-customer@gmail.com

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Email

info@photogov.net

Include a clear subject line and a short description of the issue. Attach screenshots to support your request.

To Help Us Resolve Your Request Faster

These details make it easier for us to find the cause and offer a solution:

  • Document type and country (e.g., US passport, Canada visa, EU ID)
  • Step where the issue occurs (upload, background, cropping, download, payment)
  • Device and browser (e.g., iPhone 14 iOS 18.6.2, Safari; Windows 11, Chrome)
  • Error text or code, if shown.

Availability

Business days: Monday – Friday
Hours: 9:00 AM - 6:00 PM (UTC+7)
Target response time: 1–2 business days

FAQ

What types of documents does PhotoGov online photo maker support?

PhotoGov.net supports over 900 document types across 136 countries. Whether you need a passport photo, visa photo, driver’s license photo, residency permit, immigration photo, or an ID card picture, our online photo maker automatically adjusts your image to meet the official requirements and delivers a fully compliant digital image, ready for download, print, and application.

Popular categories include:

How to use the PhotoGov online passport photo service?

  1. Choose your document type and country — select from more than 900 formats across 136 countries, including passports, visas, ID cards, and other official documents.
  2. Upload your photo — you can take a new picture or upload an existing one from your device.
  3. The system adjusts the image — it automatically crops, resizes, and aligns your photo to meet official requirements.
  4. Preview and download — review the result, download the digital version, or order a print-ready file.

Is the PhotoGov online photo service free?

PhotoGov offers free upload and preview for all users. In some countries, downloading a high-resolution or fully compliant photo is free. In others, a small fee applies for the final version.

What payment methods does PhotoGov.net accept?

PhotoGov.net supports payments through major bank cards and electronic payment systems. All transactions are processed securely through Stripe — a trusted international payment gateway that complies with global security and data protection standards.

How does PhotoGov.net process photos to meet the requirements?

PhotoGov.net applies automated image processing to bring each photo in line with official document standards. The system removes the background, aligns the head and shoulders, adjusts proportions, lighting, and color balance, and checks key parameters against international requirements.

A built-in compliance engine checks key technical parameters — dimensions, background, face size, position, and margins — against official guidelines for each document type. This ensures that the final image matches the required specifications before download.

PhotoGov.net is an independent online service created to help users prepare document photos that meet official standards. The platform is not connected to, endorsed by, or authorized by any government or issuing authority.

All photos generated through the service are intended for personal use, and final approval always depends on the rules and discretion of the relevant government agency. Users are responsible for submitting their photos as part of their own application process.

Do you guarantee that my document photo will be accepted?

PhotoGov.net does not guarantee or influence the acceptance of any photo. We are an independent service and are not affiliated with, endorsed by, or connected to any government institution or issuing authority.

Our system applies advanced image processing to bring each photo in line with the technical requirements set by official guidelines. This includes checking background color and texture, head position, face proportions, eye line, margins, lighting, contrast, and file format. A built-in compliance engine automatically verifies the image against standards for the specific document type and country before the file is generated.

This process helps minimize the risk of rejection, but the final approval is always at the discretion of the official institution reviewing the application. Even fully compliant images can be rejected for reasons outside of technical formatting — such as outdated appearance, improper expression, or changes in local regulations. For this reason, no private service can provide a 100% guarantee of acceptance.

Can I get a refund?

Yes, PhotoGov.net provides a straightforward refund option. If a technical or processing error takes place, the user can request a full reimbursement. Along with the refund, we also offer one complimentary processed photo for any selected document type.

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