Frequently Asked Questions

PhotoGov.com is an online service that creates compliant document photos from ordinary smartphone photos. The service uses built-in artificial intelligence to automatically process images to meet official document requirements.

PhotoGov.com can process photos for various government documents, including passports, visas, and other identification documents.

PhotoGov.com's algorithm is developed in collaboration with embassies and government agencies from multiple countries, ensuring that the photos created meet the most up-to-date requirements.

Most of the photos for documents can be processed completely free of charge. However, some countries may charge additional fees for official requirements data.

PhotoGov.com uses artificial intelligence and a complex chain of neural networks to automatically remove the background, adjust head tilt, face scale, color, contrast, and clothing, creating a photo that meets all official document requirements.

PhotoGov.com can process a photo for a document in just 24 seconds.

Yes, PhotoGov.com is fully compliant with security standards, data protection regulations, SSL encryption, and GDPR cookie protection laws.

PhotoGov.com accepts payments via bank cards and e-money. The processing gateway is provided through Stripe.

Yes, PhotoGov.com has a comprehensive refund policy. If there is any error in processing, the full amount is returned to the user upon their request, and an additional photo for any chosen document is provided for free.

You can reach PhotoGov.com's support team by emailing [email protected] or submitting a request through the website.

The price for processing a photo depends on the type of document and ranges from $0.9 to $4.5.

Yes, PhotoGov.com offers a separate rate for business requests and API access.

As of now, PhotoGov.com operates as an online service accessible through web browsers on mobile devices and computers.

Yes, PhotoGov.com supports document photo processing for various countries, as it is developed in collaboration with numerous embassies and government agencies worldwide.

No, you can use PhotoGov.com's services without creating an account.

PhotoGov.net's artificial intelligence analyzes the submitted photo and checks it against certain criteria. However, it is important to keep in mind that the tool does not evaluate the lighting and clarity of the photo.
Our tool evaluates the original photo based on the following parameters:

The size and weight of the photo file.
Body position (e.g., proper head and shoulder placement).
Important: Before uploading a photo to our tool, we strongly recommend that you check if it meets the basic requirements yourself:

The photo should be clear and without blurring.
The lighting should be even, without shadows on the face.
The background of the photo should be monochromatic and meet the standards for the document.
If in doubt, please see the instructions on our website or contact us for further guidance.

PhotoGov.com accepts popular image formats, such as JPEG and PNG.

Yes, you can use PhotoGov.com to process photos for multiple family members or individuals, provided you follow the guidelines for each document type.

After processing your photo, PhotoGov.com

Yes, you can use PhotoGov.com to process a new photo if your appearance changes or if you need to update your document photo for any reason. Simply follow the same process as before to create an updated, compliant photo.

Your photo may have been rejected due to one or more of the following reasons:

- The photo is blurry or unclear.
- The lighting is uneven, with shadows on the face.
- The position of the head and shoulders does not meet the required standards.
- The background does not match the document requirements.

If you uploaded a photo that doesn’t meet the requirements, you can request assistance by contacting our support team at [email protected].
Our team will provide recommendations and guide you on how to upload a new photo that complies with the standards.

Before uploading your photo, please ensure the following:

- The photo is clear, with no blurriness.
- The lighting is even, without shadows on the face.
- The background is solid and matches the document standards.
- The head and shoulders are positioned correctly according to the guidelines.

For further assistance, consult the detailed instructions on our website or contact our support team for help.