Frequently Asked Questions

PhotoGov.com is an online service that creates compliant document photos from ordinary smartphone photos. The service uses built-in artificial intelligence to automatically process images to meet official document requirements.

PhotoGov.com can process photos for various government documents, including passports, visas, and other identification documents.

PhotoGov.com's algorithm is developed in collaboration with embassies and government agencies from multiple countries, ensuring that the photos created meet the most up-to-date requirements.

Most of the photos for documents can be processed completely free of charge. However, some countries may charge additional fees for official requirements data.

PhotoGov.com uses artificial intelligence and a complex chain of neural networks to automatically remove the background, adjust head tilt, face scale, color, contrast, and clothing, creating a photo that meets all official document requirements.

PhotoGov.com can process a photo for a document in just 24 seconds.

Yes, PhotoGov.com is fully compliant with security standards, data protection regulations, SSL encryption, and GDPR cookie protection laws.

PhotoGov.com accepts payments via bank cards and e-money. The processing gateway is provided through Stripe.

Yes, PhotoGov.com has a comprehensive refund policy. If there is any error in processing, the full amount is returned to the user upon their request, and an additional photo for any chosen document is provided for free.

You can reach PhotoGov.com's support team by emailing [email protected] or submitting a request through the website.

The price for processing a photo depends on the type of document and ranges from $0.9 to $4.5.

Yes, PhotoGov.com offers a separate rate for business requests and API access.

As of now, PhotoGov.com operates as an online service accessible through web browsers on mobile devices and computers.

Yes, PhotoGov.com supports document photo processing for various countries, as it is developed in collaboration with numerous embassies and government agencies worldwide.

No, you can use PhotoGov.com's services without creating an account.

PhotoGov.com's AI will analyze the provided photo, and if it doesn't meet the necessary criteria, you will be notified.

PhotoGov.com accepts popular image formats, such as JPEG and PNG.

Yes, you can use PhotoGov.com to process photos for multiple family members or individuals, provided you follow the guidelines for each document type.

After processing your photo, PhotoGov.com

Yes, you can use PhotoGov.com to process a new photo if your appearance changes or if you need to update your document photo for any reason. Simply follow the same process as before to create an updated, compliant photo.